Shipping & Returns
We offer FREE shipping within the UAE next day*
Once your order is placed, you will receive an order confirmation email. When your items are ready to be shipped, you will receive a second email confirming dispatch.
*Please note next day delivery is available Mon-Fri on orders placed before 2pm.
Returns & exchanges
In case you change your mind, you can return or exchange your items within 7 days of purchase. Customers can exchange items or receive a credit note (Credit notes are valid for 6 months) for the original item's value. Returns will be made via the original payment method and can take 5-7 working days to process.
Items need to be returned to our warehouse and can only be returned or exchanged if they are unused and in original packaging.
Please note: Sale and custom orders can not be returned.
For our full Shipping & Returns policy click HERE
How to return your item:
Email us at: orders@DesertRiver.com with your order number to confirm you wish to return an order/item. Items must be returned in original packaging and unused.