shipping & returns

Shipping

UAE Shipping:
We offer FREE shipping within the UAE. All orders are delivered within 48 hours.
Please note: Due to Covid-19, delivery options to Abu Dhabi have been severely affected. Delivery times outside of Dubai will be confirmed on a case-by-case basis and may take up to 7 working days.
Once your order is placed, you will receive an order confirmation email. When your items are ready to be shipped, you will receive a second email confirming dispatch.


www.DesertRiver.ws will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
Multiple transactions may result in multiple postings to the cardholder’s monthly statement.

International shipping:
For international shipping, please contact us, so we can calculate the shipping costs.
Please note: International orders may be subject to taxes and duties. These fees are charged by your local government and are separate from our shipping fees.
Collection from our showroom:
If you would like to try before you buy you are more than welcome to visit our showroom in Al Quoz. Please select "collection at showroom" from the delivery options at checkout to pick up your confirmed order.

You can find us here.
For more help or information, please call us on +971 4 323 3636 or email us orders@DesertRiver.com


Payment:
We offer the following payment options:

- Credit card via our payment provider Amazon Payment Services (www.paymentservices.amazon.com)
- Buy now, pay later. Interest free instalments with our partner PostPay
- Cash or card on delivery (COD)

All prices mentioned on our website are in UAE dirhams (AED) and include VAT.

Returns & exchanges
In case you change your mind, you can exchange your items within 14 days of purchase. Customers can exchange items or receive a credit note (Credit notes are valid for 6 months) for the original item's value. No cash refunds.

How to return your item:
Email us at: orders@DesertRiver.com with your order number to confirm you wish to return an order/item.

- Items must be returned in original packaging, unused with proof of purchase to our warehouse.
- Shipments back to us must be organized at your cost, including any taxes, duties or fees.
- Items should be adequately packed. We are not responsible for any damages or losses when items are returned.
- After inspecting the item, you will be issued a credit note to use online or in our showroom. (Please allow up to 7 days to process your credit note)

Furniture returns:
Our delivery team will collect large furniture items on a mutually agreed time and date.


Returning sale items:
Unfortunately, items on sale (discounted) or customized/made to order cannot be returned.

Defective or incorrect products:
If you receive a defective or incorrect product we will exchange your item/s for you. Email us within 48 hours at: orders@DesertRiver.com with your order number to confirm you have received an incorrect or defective item.

Products that have been tampered with are not eligible for an exchange or credit note.

For more help or information, please do not hesitate to call us on +971 4 323 3636 or email us orders@desertRiver.com

Our address:
Desert River
Warehouse 14
Street 12b
Al Quoz 1
Dubai, UAE
Find us here.